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FAQ's

ROOF TOP TENTS

  1.  Frequently Asked Questions...

      

     

    1. Are these new or used? These are brand new tents
    2. Is there a warranty? Yes. In addition to a warranty against shipping damage from the freight company, your tent is covered by a 60-day exchange warranty against manufacturing defects. Returns must be pre-approved and shipped prepaid in original packaging.
    3. I weigh 250 lbs, will this tent hold me? Yes. We have "stress tested" these tents with 600+ lbs onboard at one time - the tent held up fine with no noticeable floor sag, bowing of crossbars, ladder etc.
    4. Will the tent collapse if the ladder is removed? No. In addition to the ladder, the cantilevered folding floor is supported by web straps that extend over the ceiling frame and are anchored to the non-folding floor. Our tests show that an adult sitting completely on the folding floor will only drop a few inches when the ladder is removed.
    5. Can my roof rack carry the weight of a fully loaded tent? Depends. Generally your roof rack reflects a 'driving' weight limit. Your roof rack system should be rated for at least 120 lbs to support this tent when driving. When parked, your roof rack is capable of much higher 'static' loads, that generally will support the weight of a fully loaded roof tent. To be safe, you should refer to your auto and/or roof rack system manufacturer to verify that it will hold the weight of a loaded tent. If your factory rack isn't rated for 120 lbs or more, check out racks from Thule or Yakima for heaver duty rack systems.
    6. Why are roof tents so expensive when compared to ground tents? A safe well-designed roof tent is comprised of many custom engineered extrusions and mechanical parts, in addition to the sewn fabric tent shell. This is a more complicated structure than most ground tents. All of this expensive engineering and custom manufacturing is spread over a smaller user base, so the per unit costs are higher. However, when you open the tent for the first time, you will be impressed by the value that has been engineered into this product.
    7. Why are you selling these roof tents for so much less than others? This is a high quality product engineered for standardized high volume production, the savings are passed through to you. Our objective is to get lots of roof tents into the market quickly to build awareness for this product category. We believe that you will be very satisfied with this product, and that you will refer new customers.

     

    Ask Axxis a question...

    Q: Is there a dealer near me or can I see a tent locally?

    A: Unfortunately we dont have dealers; We currently sell tents direct through the Internet and occasionally through outdoor sports shows. We also respect our customers privacy and wouldnt impose upon them to show their tent. However, you might post an inquiry on some of the off-road and outdoor recreation forums or ask an owner about their tent at when you see one in a campground.

    Q: Can I pick up a tent in California and save shipping costs?

    A: Yes.

    Q: I will be mounting this on a 1992 Chevy Suburban with factory roof racks. Will this be enough or will the tent mount with this setup?

    A: Yes, this should workId recommend mounting the tent to a set of sturdy crossbars from www.proline.com and mounting the crossbars to you side rails.

    Q: Will I need a ladder extension since to the top of my factory roof racks is 73"?

    A: I recommend getting the ladder extension for any vehicle 7 or taller because the added length allows the ladder to slant a little less verticallyallowing easier access to the tent.

    A: It takes one to three days to prepare the tent for shipping and another 5 business days or less to deliver the tent to the lower 48 states. Alaska and Hawaii are more expensive to ship and take longer.

    Q: Wanted to know what type of roof rack do you recommend for a 2003 Chevy Tahoe, for this type of tent.

    A: We cant make specific rack recommendations as there are way too many combinations available. I recommend one of the rack specialty sites on the Internet such as Thule.com or RackNRoad.com

    Q: Can the tent withstand wind and rain?

    A: Yes, the tent can handle considerable wind and rain. The tent is supported by a sturdy internal aluminum frame and the deep awnings are supported by spring steel support rods. The deep awnings over all windows do a good job of keeping the rain out while providing great ventilation.

    Q: Is the floor solid?

    A: Yes, the floor is built up from an aluminum frame. It is skinned in aluminum and insulated with foam. The floor feels as though you

    Q: Does the tent come with the ladder and rainfly?

    A: Yes, the tent is shipped with the ladder and rainfly. The ladder extension is optional as is the separately available changing room..

    Q: How easy is it to maintain? Is there any special maintenance needed periodically?

    A: Inspect all fasteners to make sure things remain tight. We suggest recoating the tent and rain fly fabric with tent waterproofing spray every six months. Also, keep the zippers lubricated with silicon spray to keep these functioning well.

    Q: I couldn't find anything mentioned regarding where it is manufactured. Usually, when that information is not available one is to assume its China?

    A: Yes, it is manufactured in China (but to US design and strict quality control standards)

    Q: The warranty seems to cover only shipment defects. If you have an issue who does one contact?

    A: Manufacturing defects are covered by warranty and must be communicated to Axxis within 30 days of tent receipt. Because of the cost of shipping and the need to properly package the tent for safe shipment, we make every effort to handle any defect (very rare) by shipping a replacement part - before authorizing return of the tent. RETURN SHIPPING OF A TENT IS RESPONSIBILITY OF THE CUSTOMER. We generally require a picture of the part in order to ship the right part. Shipping damage is an issue first taken up with the freight company.

    Q: Unfortunately, the customer these days has to deal with word-play. After reading your site, can I come to the conclusion that your tent's fabric is "water resistant" not "water proof"?

    A: As soon as we say 'waterproof' someone is going to try prove us wrong with a hose. The standard rip stop tent fabric is polyurethane coated on the inside - it is about as water 'resistant' as you'll find in a tent. Opening and closing the tent over time will cause the pinholes in the polyurethane coating - water could seep through these holes. The built-in rain fly offers another layer of protection from the rain. As with most tents, a periodic coating of the seems with silicone waterproofing spray is recomended. The cotton poly tent is less water resistant (but still holds up well to rain.)

     


  2.  How do I care for my RTT (Roof Top Tent)?

     

    CANVAS CARE

    This is an extract from Australian Caravan+RV magazine Issue 005 Autumn 2008 page 90.


    When you first get your new camper trailer home, you will need to season the canvas. This can be done be

    erecting it in the backyard for a few dewy nights and allowing it to dry well during the day. Alternately, give

    it a gentle hose with clean water (making sure you dont breach water restrictions), and allow it to dry.

    Repeat this cycle three times. This will ensure the canvas and the cotton stitching swells and fills the

    stitching holes, reducing leaks.

    Always ensure your canvas is dry before storing it away. Damp canvas is a perfect place for mould or

    mildew to grow and this can break down the canvas. If you do get this, allow the canvas to dry fully, then

    brush the mould spots with a soft bristle brush before applying a mix of one-part liquid household bleach

    (e.g. White King - do not use harsh pool chlorines) and four-parts water.

    Brush or sponge this on gently (never scrub harshly at your canvas or it will damage the waterproofing) and

    allow to dry. Brush it gently with a soft brush and wash over with clean water and, again, allow to dry. After

    this, it may require an application of a waterproofing agent.

    If youre away and its raining when you pack up, ensure you get the canvas fully exposed to the air as soon

    as possible afterwards and allow it to dry before packing up again.

    Do not allow bird droppings, earth, sand or vegetable matter to remain in contact with your canvas. These

    can stain or, in the case of bird droppings, damage the canvas. Brush such areas gently with a soft brush

    (such as an old tooth brush), hose with clean water and allow it to dry. Droppings should be treated ASAP

    because of their acidity. An old toothbrush is suitable soft to remove stains such as bird droppings which

    can damage your canvas.

    Keep your canvas clean by regular brushing both inside and out with a soft bristle brush and hose it down

    occasionally with cold, clean water. Start at the bottom of the walls and work upwards.

    Never apply soaps or detergents. If you have canvas near a sink, try to ensure you do not get these

    materials on the canvas. If you do, dry immediately with a cloth and wash over with clean water as soaps

    and detergents can damage the waterproofing.

    Also keep substances such as cleaning fluids, insecticides, petrol, oil, vehicle exhaust, solvents, kerosene or

    similar materials well away. Even the use of aerosols such as hairspray and deodorant in the vicinity of the

    canvas can be harmful to its life and usefulness.

    After each trip (perhaps when packing up before heading home), check your canvas for damage, bird

    droppings, sap or other blemishes and ensure that you fix them as soon as possible. And make sure you

    store all tent poles and pegs in containers away from the canvas.

    Or what you can do is, once a year, when you set some time aside to check the wheel bearings or other

    periodical maintenance, take time to fold out the canvas and give it a quick once-over and a clean. It is a

    wise precaution to make sure the canvas is wetted down at least once a year to keep it dry inside.

    Well looked after, your canvas will last you a lifetime. Happy camping


HID LIGHTS

  1.  WHAT IS HID?


    HID stands for High Intensity Discharge, and describes a type of lamp that uses gas and metal salts which burns in order to form a plasma, which greatly increases the intensity of the light produced. Compared to fluorescent and incandescent lamps, HID have longer lifespan and higher output for the same power consumption. HID bulbs last 2500 hours compared to the 400 hours of a halogen bulb.

    HIDs have been used in the Baja 1000, Rally races and various other off and on raod vehicale applications. Work or play and everywhere in between HID lights are tested and proven to be amongst the best on the market.



      LED LIGHTS

      1.  WHAT ARE LED'S?


        Light emitting diodes, or LEDs, are small light bulbs that easily fit into electrical circuitry. Yet unlike halogen bulbs, LEDs do not us a filament in the bulb that will burn out or get extremely hot. Instead, LEDs are illuminated by electrons moving in a semiconductor material. LEDs have an expected lifespan of up to 50,000 hours, 20 times that of HID bulbs and 125 times that of tungsten halogen bulbs.

      ED LIGHTS

     tLEDs have several advantages. One is that they are long lasting. Another is that they consume much less power than HID or Halogen. And also they are more durable. There is no filament to break or glass bulb to break. Overall LED is the newest and best in lighting technologies.

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